Terms of Service

Welcome to Golden Pines Retreat. These terms govern your use of our services in 2025. Please read carefully.

1. Introduction

Golden Pines Retreat operates at the Swiss Federal Palace, Bundesplatz 3, 3005 Bern, Switzerland. We provide senior wellness resort accommodations, informational products, and wellness merchandise. By accessing our offerings, you agree to these terms.

2. Acceptance of Terms

By booking or purchasing through Golden Pines Retreat, you accept and agree to abide by these terms.

3. Services

Our senior wellness resort services include accommodations, spa treatments, guided activities, and wellness consultations designed for guests aged 55 and above.

4. Informational Products

We offer digital guides and courses on health, nutrition, and wellness tailored for our guests. Access is granted upon purchase and remains available for your personal use.

5. Goods

Our merchandise selection includes wellness equipment and branded items. Orders are processed and shipped via trusted carriers.

6. Refund Policy

6.1 Services

Guests may request a refund or reschedule a booking by submitting a request via our contact form. Full refund is available for cancellations made at least 30 days before the scheduled arrival date. Cancellations between 14 and 29 days prior are eligible for a 50% refund. Cancellations less than 14 days before arrival are not eligible for a refund. Rescheduling is possible up to 7 days before arrival and is subject to availability.

6.2 Informational Products

Digital products are eligible for a refund within 14 days of purchase if no download has occurred. Once a download is initiated, the product is not eligible for a refund. Approved refunds are processed to the original payment method within 10 business days.

6.3 Goods

Physical goods may be sent back within 14 days of delivery. Items must be unused and in original packaging. To initiate a shipment back, contact us via our contact form. Customers are responsible for shipping costs. Upon receipt and inspection, we will process a refund to the original payment method within 14 days.

7. Reservation Modifications

Modifications to service bookings must be made through our contact form at least 7 days before the scheduled date. Requests submitted later may not be accommodated.

8. Limitation of Liability

To the fullest extent permitted by law, Golden Pines Retreat is not liable for any indirect or incidental losses arising from use of our offerings.

9. Governing Law

These terms are governed by the laws of Switzerland.

10. Contact Information

For questions or support, reach out via our contact form or contact us at:

Swiss Federal Palace
Bundesplatz 3
3005 Bern
Switzerland

Phone: +41766371671
Business ID: CHE-081.694.682